Gift Voucher Terms & Conditions
Vouchers are valid for 12 months from the date of purchase and can be redeemed at Bodenham Arboretum for standard entrance, membership passes, at the shop visitor centre and for food & drink.
All gift vouchers are personalised and printed to order, each featuring a unique code.
Vouchers cannot be exchanged for cash, and must be presented physically at the time of use.
Vouchers are not delivered digitally — they are available either by postal delivery or collection, as selected at checkout.
Refund Policy for Gift Vouchers:
Our vouchers are customised and individually printed, which classifies them as personalised goods under the Consumer Contracts Regulations 2013.
As such, they are exempt from the standard 14-day cooling-off period, and we do not offer refunds or cancellations once an order has been placed.
Membership Terms & Conditions
Annual membership passes entitle users to:
Normal entrance fees to the Aboretum, Daytime Trails & events within the Arboretum grounds where it states ‘standard/normal Arboretum Admission fees apply.’
Where additional events are ticketed then booking is required (other than our seasonal trails) and you will be required to pay the stated fees.Advance booking is not required for daytime seasonal trails for Annual Pass holders.
Also includes entrance to The Living Rain Forest in Berkshire and Batsford Arboretum in Gloucestershire. You can visit them as many times as you wish within the year.
Please note: If you have a Bodenham Arboretum Family ticket, children will still have to pay entrance to the above Gardens. If you also have Membership to any of the above Gardens, concessions which may be granted by those Gardens are not applicable for Admission to Bodenham Arboretum.
Members who have not yet received/collected their membership card may gain entry by quoting their order number and postcode at the gate.
Memberships are valid for a fixed 12-month term from the date of purchase.
Membership cards are personalised and printed to order.
Memberships are available either by one-off payment or via Direct Debit (with a 12-month minimum term).
Direct Debit Memberships:
By selecting Direct Debit, you agree to a 12-month membership term which will automatically renew annually on the anniversary of purchase unless cancelled prior to renewal.
We reserve the right to change the membership price for future renewal periods.
You will be notified of any change to your Direct Debit amount at least 10 working days before your renewal payment is taken.
If a Direct Debit payment fails (e.g. due to insufficient funds), we reserve the right to suspend or cancel the membership without notice.
There may be a short delay between a payment failure and suspension of access, during which entry might still be granted — we reserve the right to revoke future access if payment is not received in full.
Membership may be reinstated upon successful resolution and payment of any outstanding balance.
You may cancel your Direct Debit at any time by contacting your bank. Cancellation will prevent future renewals but will not affect your current 12-month membership term.
Your Direct Debit payments are protected by the UK Direct Debit Guarantee. However, by signing up for a membership, you agree to a 12-month minimum term, regardless of payment method. Cancelling your Direct Debit will prevent future renewals, it does not cancel your current membership period or your payment obligation for the current period. If payments fail or are reclaimed via your bank, we reserve the right to suspend access and seek recovery of any outstanding balance.
Refund Policy for Memberships:
Our memberships are customised and individually printed, which classifies them as personalised goods under the Consumer Contracts Regulations 2013.
As such, they are exempt from the standard 14-day cooling-off period, and we do not offer refunds or cancellations once an order has been placed.
Pricing Errors and Order Integrity
We make every effort to ensure the accuracy of prices and product information on our website. However, in the event of a pricing error or incorrect product information, we reserve the right to cancel or refuse any orders placed at the incorrect price.
We also reserve the right to cancel any orders that appear to be the result of automated scripts, bots, or manipulation of the purchasing process, pricing, or promotional codes.
If we cancel an order due to a pricing error or suspected manipulation, we will notify you and provide a full refund of any amount paid.
Legal Information
Further information about our disclaimers, copyright and privacy policy can be found on our legal information page here.